Returns and Refund Policy
Returns and Refund Policy for Design Aras Press
1. Introduction
At Design Aras Press, we are committed to ensuring your satisfaction with our products. This Return and Refund Policy outlines your rights and our procedures regarding returns and refunds for purchases made through our website.
2. Your Right to Cancel
As a consumer purchasing online, you have the right to cancel your order within 14 days without providing a reason. This period begins on the day you receive your goods. To exercise this right, please notify us in writing via email at deirdre@designaras.com or by mail to Kilmoon, Sherkin Island, . You may use the cancellation form provided with your order confirmation, though it is not mandatory.
3. Return Process
After notifying us of your decision to cancel, you have an additional 14 days to return the goods to us. Please ensure that the items are in their original condition, with all packaging and tags intact. You are responsible for the cost of returning the goods, unless we have agreed otherwise.
4. Refunds
Upon receipt and inspection of the returned goods, we will process your refund within 14 days. Refunds will be issued using the same payment method you used for the initial transaction, unless we have mutually agreed to a different method.
5. Exceptions to the Right to Cancel
The right to cancel does not apply to certain products, including:
Custom-made or personalized items
Products that deteriorate quickly or have a short shelf life
Sealed items that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
6. Faulty or Damaged Goods
If you receive goods that are faulty or not as described, you are entitled to a repair, replacement, or refund. Please contact us immediately at [your email address] to arrange the return of such items. We will cover the cost of returning faulty or damaged goods.
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Email: deirdre@designaras.com
Address: Design Aras Press, Kilmoon, Sherkin Island, Cork, IRELAND.
This policy is in accordance with the Consumer Rights Act 2022 and your statutory rights are not affected.